We would like to assure our customers, several of whom provide critical and key services, that during the current lockdown period we will continue to provide the highest levels of service and quality on a “business as usual” basis.
If you need us, our Customer Support teams and Service Desk are available and can be contacted at firstname.lastname@example.org or by calling 01225 775666.
Our sales and engineering teams are ready to attend your premises and will fully comply with all COVID-19 health and safety guidelines. We can also offer conference calls or online video meetings.
In line with best practice recommendations on staying home and social distancing, our technical infrastructure allows many of our employees to efficiently perform their roles from home.
The staff remaining at our COVID Secure office are adhering to our strict health and safety protocols.
The AlertSystems Management Team will continue to monitor Government guidance and take appropriate steps to maintain the health and safety for our customers and our employees.
Cost effective linking all major panels with analogue dialling
Can carry alerts across traditional or I.P. routes
Secure Encrypted Links
Can offer remote uploads and configuration of Panel
Cost effective Host Software for ARC’s
Benefits to the Alarm Industry
Reduces communications costs for transmission and monitoring
Compatibility with new standards (EN50136)
Platform for new services (e.g. video verification)
Needs no investment in new alarm panels
IRIS 800 sets up TCP/IP connection to IRIS Polling Engine and sends its identification (account number)
IRIS Polling Engine issues a random ‘challenge’ to authenticate the caller
IRIS 800 encrypts the challenge using its preloaded security key and sends the result back to Polling Engine. Status of all local comms lines also reported to Polling Engine
Polling Engine checks result and matches what it gets when it encrypts the challenge with its local copy of the keyIf OK, Polling Engine downloads any new parameters (e.g. poll period) to the remote unit and reports any comms status changes to ARC. Overdue polls reported to ARC
Alarm Transmission Procedure
Alarm dialler goes off hook, receives local dial-tone from the IRIS 800 and dials IP address of IRIS Receiver
IRIS 800 makes TCP/IP connection to IRIS Receiver and is authenticated, as with Polling
IRIS 800 issues ‘Handshake’ tone to alarm dialler and collects alarm signal. Alarm protocol (FF, CID or SIA) is auto-detected
Alarm signal is encrypted and sent to IRIS Receiver where it is forwarded to the ARC
IRIS Receiver confirms receipt to IRIS 800 which sends ‘Kiss-off’ to the alarm dialler
Benefits of IRIS Approach
IRIS Polling Engine does not need to know IP address of IRIS 800 – An alarm system can operate through Fire Walls, NAT Servers, Public/Private Gateways and over GPRS
High level of security – authentication and encryption using MD5 and RC4 algorithms – Security key itself is not transmitted
Each transaction has a random element so will appear different to interceptors
Every IRIS 800 has its own security key of up to 256 bits
Alarm signals passed transparently from dialler to ARC
Any interruption of transmission causes dialler to retry