Agreement Options

There are 4 Service Plans available.

Select the plan most suitable for your needs and Alert service engineers will ensure that your systems are maintained in good working order.

* Two PPM visits for Intruder and Police Monitored Systems
+ Two or Four visits for Fire Alarm Systems
Service Level	Basic	Preventative	Labour Inclusive	All Inclusive
User Training		✓	✓	✓
24 hour service call out – 365 days per year	✓	✓	✓	✓
24 hour technical telephone support	✓	✓	✓	✓
4 hour guaranteed emergency response		✓	✓	✓
‘Hot Swap’ – repair or replacement of faulty equipment		✓	✓	✓
Remote diagnostics (Networked and Monitored sites)		✓	✓	✓
One Planned Preventative Maintenance (PPM) visit *+		✓	✓	✓
One Corrective Maintenance service visit		✓	✓	✓
Call out and on-site system repairs			✓	✓
Call out, on-site system repairs and parts				✓