There are 4 Service Plans available.
Select the plan most suitable for your needs and Alert service engineers will ensure that your systems are maintained in good working order.
|Service Level||Basic||Preventative||Labour Inclusive||All Inclusive|
|24 hour service call out – 365 days per year||✓||✓||✓||✓|
|24 hour technical telephone support||✓||✓||✓||✓|
|4 hour guaranteed emergency response||✓||✓||✓|
|‘Hot Swap’ – repair or replacement of faulty equipment||✓||✓||✓|
|Remote diagnostics (Networked and Monitored sites)||✓||✓||✓|
|One Planned Preventative Maintenance (PPM) visit *+||✓||✓||✓|
|One Corrective Maintenance service visit||✓||✓||✓|
|Call out and on-site system repairs||✓||✓|
|Call out, on-site system repairs and parts||✓|