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COVID-19 Coronavirus Outbreak

Business Continuity Statement

Updated: 24 March 2020

Given the most recent developments with regard to the COVID 19 situation, we have now activated further elements of our Business Continuity plan. These are aimed at minimising disruption and ensuring a continuity of service, while protecting our customers and staff.

Our plans include; remote working, the reorganisation of our work space and basing vulnerable staff members at home or at a safer work location. We continue to follow Government guidelines regarding self-isolation and we are using technology to minimise our social interactions.

We are all facing extraordinary challenges, and everyone across the company is committed to minimise any disruption to our customers.

Our intention is to maintain a professional service in so far as it is possible, while ensuring the safety and welfare of our employees, their families and our customers.

We would like to thank you for your understanding during this period. If you have any specific concerns please call 01225 775666 or email service@alertsystems.co.uk

How is AlertSystems protecting its workforce and customers from exposure to COVID-19?

We are following all Government issued advice in respect of employee welfare and have adopted the published self-quarantine and return to work guidelines.

This is a dynamic situation and our staff are being asked to strictly follow closely the Government recommended approach in respect of health monitoring and self-diagnosis. Staff identifying the specified symptoms are required to report this to their supervisor/manager and undertake the recommended period of self-isolation.

We will be monitoring all members of staff who have identified they may have COVID-19 symptoms and record their period of isolation.

Visitors to AlertSystems will be restricted to those regarded as being business essential and we will require confirmation upon arrival that they have not been in close contact with someone who has COVID-19 related symptoms.

Minimising service disruption to our Customers

Based on the Government forecasts it is inevitable that our staffing levels and that of our customers will be impacted by COVID-19.

We expect that this will result in reduced demand for non-essential routine works and if necessary we will look to re-schedule these activities. During this period we will prioritise reactive Service call-out requests.

Our Sales, Installation and Service teams are resilient, they operate from multiple locations across the country. This minimises the risk of a company-wide reduction in our service capability.

Our remotely located teams have secure technology that allows the real-time access of key customer information, allowing them to respond to planned and reactive Service call requests.

We will endeavour to provide a business as usual service level. We will be working with our Customers to ensure any on-site visits for Sales or Service-related matters are pre-approved.

Our Service Help Desk will continue to manage and prioritise call-out requests and Customers should continue to contact us in the usual way. Should it become necessary we have the capability to operate Service Desk operations remotely.

Our core administration functions are managed from our Head Office location. We have the capability to facilitate remote access to a full range of core administrative and operational services and home-working arrangements for business-critical personnel.

Managing our supply chain

At our Head Office we hold a considerable range of the most used parts and spares. Our engineers also carry several stock items with them.

Our distribution allows for replacement parts to be delivered to our Head Office or directly to a regionally based hub for collection by our engineers.

We are not reliant on a single supplier and can order equipment from several distributors and from manufacturers directly.

We continually monitor our supply chain for potential issues that may impact our operations and work closely with our suppliers to assess and minimise any potential effect.

Products and services affected

At the present time we are not aware of any specific suppliers or products being affected by the situation.

At this stage is not possible to fully predict the scope and extent of the outbreak and it is therefore possible we experience increased lead times for the supply of some products. We will be closely monitoring this situation and if necessary, we will look to source alternative products of the same quality and performance to address any potential supply concerns.