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Administration (2)

Digital Marketing and Social Media Executive

Location: Trowbridge

Hours: 37.5 hours per week, Monday – Friday

Salary: £21,500 p.a.

The role

Working with the Marketing Manager and other key stakeholders to deliver the company’s active marketing strategy through social content and online channels. Taking ownership of the implementation of all social media channel strategy including creating and executing content.

Working with all the Group’s brands to deliver social marketing and evaluating campaign performance

Key responsibilities

  • Create, plan and deliver social media strategies for the Group brands social media platforms.
  • Deliver paid and organic social campaigns in accordance with brand guidelines.
  • Own the end-to-end social journey including planning, briefing on content and execution.
  • Collaborate with key stakeholders to develop engaging campaigns to drive brand awareness.
  • Continuously report on social campaign performance, looking at engagement, and ROI.
  • Generate content to engage with the target audience and drive sales engagement.
  • Continuously looking at digital trends within the social space and look to implement new ideas.
  • Maintain, produce and update content across the Group websites.
  • Optimise website performance.

 

Education

  • A degree in a marketing-based subject with digital media component or similar qualification/experience, however candidates with a keen interest in Marketing will also be considered.

 

Knowledge & Experience

  • Have proven experience delivering B2B social channel campaigns or have the knowledge and ability on how to undertake this.
  • Some knowledge of content creation.
  • Some experience of social media channels and scheduling platforms.
  • Experience of WordPress/Google Analytics.
  • Ideally have knowledge of organic SEO practices.

 

Skills

  • Self-motivated and organised.
  • Strong written and verbal communication skills.
  • Attention to detail.
  • Ability to spot trends and process large amounts of rapidly changing information.
  • Good inter-personal, communication and teamwork skills.
  • Analytical – preparation of periodic and ad-hoc reports on usage and ROI

 

No agencies.

If you have an interest in this role, please email recruitment@alertsystems.co.uk

Service Admin Team Leader (Full Time)

Location: Trowbridge

Hours: 40 hours per week. Monday-Thursday, 08:00 -17:00 (one hour lunch break), Fridays 08:00-16:30 (half an hour lunch break)

Salary: Starting salary of £22,400 per annum

The role

This full-time role provides a busy and varied workload. Ideal candidates will already be working in a similar role or will have previous experience. A strong knowledge of Microsoft Outlook, Word and Excel is crucial.

Personal qualities

Candidates should be highly organised, computer literate and calm when under pressure with strong communication and listening skills. Committed to personal development within the role, prepared to undertake further training when required.  The Service Admin Team Leader will work closely with the Technical Operations Manager and will liaise with the Service Admin Supervisor.

Key responsibilities

  • Assist colleagues with training, queries and workload.
  • Provide excellent admin support to the Technical Operations Manager, taking on ad hoc tasks and projects when required.
  • First point of contact for our customers and engineers, answering telephone calls and actioning emails.
  • Log faults and assign jobs to the relevant Service Manager, this includes follow on calls produced by engineers or further issues reported by our customers.
  • Utilise information from engineers reports in order to allow for works to be signed off as completed and invoiced if necessary.
  • Liaise with our Alarm Receiving Centres following our internal monitoring procedures to ensure that faults are raised and customers are made aware, this includes updating keyholder details on multiple systems.
  • Produce pre-costed quotations for customers, following responses up on a 7, 14, 21 & 28 day basis when necessary.
  • Request purchase order references from customers in order to invoice repair/service works within an agreed time frame of job completion.
  • Complete electronic stock requests and assign to our Stores team.
  • Liaise with customers to ensure they are kept up to date with the progress of their service job.
  • Booking customers routine maintenance visits via email and telephone.

 

Abilities

  • A strong knowledge and understanding of Microsoft packages including Outlook is essential.
  • Good communication skills both written and verbal.
  • Great customer service skills.

 

Qualifications/Skills

  • Successful completion of secondary or higher education.
  • Business & Administration (Level 3) or similar.

 

AlertSystems offers

  • Training and support.
  • A full time, permanent role.
  • 24 days holiday per annum + Bank Holidays + an extra day off for your birthday.
  • Group pension scheme contributions.
  • Perkbox incentives.
  • Free on-site parking.

 

No agencies.