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Administration

The Role: Administrator (Service Department)
Location:
Wiltshire
Type: Permanent
Hours:
Full time 37.5 hours per week (Monday – Friday, 08:30 – 17:00)
Salary:  starting at £17,000 per annum

The role includes;

  • Effectively logging in-bound service calls & queries from our nationwide business customers both over the phone and via email.
  • Providing quality customer service.
  • Liaising with our teams of area service engineers and service managers.
  • Accurately completing/updating our CRM.
  • Invoicing chargeable calls.
  • Working as part of a team.

 

Skills required;

  • Work experience in a similar role.
  • A friendly, professional telephone manner.
  • The ability to effectively learn and follow specific departmental instructions and procedures.
  • Accurate keyboard skills and a working knowledge of MS Outlook, Word and Excel.
  • Drive to learn new skills and develop within the Department once established in the role.
  • Good GCSE grades or equivalent (ideally to grade C level in English & Maths).

 

Benefits

  • 20 days holidays per annum +bank holidays + an extra day off for your birthday.
  • Workplace pension contributions.
  • Perkbox incentives.
  • A modern working environment.

 

For further information please contact recruitment@alertsystems.co.uk.

No agencies.

Date posted: 09.03.19

The Role: Administrator (Corporate Service Department)
Location:
Wiltshire
Type: Permanent
Hours:
Full time 37.5 hours per week (Monday – Friday, 08:30 – 17:00)
Salary:  starting at £17,000 per annum

Supporting the team leader you will be part of a small department, candidates should like working in a fast paced, busy environment and have previous office experience working in a similar role.

The role includes;

  • Effectively logging in-bound service requests & queries from our nationwide business customers both over the phone and via email.
  • Resolving queries from clients via email and telephone.
  • Providing quality customer service.
  • Liaising with our teams of area service engineers and service managers.
  • Accurately completing/updating our CRM and clients portals.
  • Invoicing chargeable calls.
  • Working as part of a team.

 

Skills required;

  • Work experience in a similar role.
  • The aptitude to cope with multiple instructions from clients.
  • A friendly, professional telephone manner.
  • The ability to effectively learn and follow specific departmental instructions and procedures.
  • Excellent communication skills both spoken and written.
  • Accurate keyboard skills and a working knowledge of MS Outlook, Word and Excel.
  • Drive to learn new skills and develop within the Department once established in the role.

 

Benefits

  • 20 days holidays per annum +bank holidays + an extra day off for your birthday.
  • Workplace pension contributions.
  • Perkbox incentives.
  • A modern working environment.

 

For further information please contact recruitment@alertsystems.co.uk.

No agencies.

Date posted: 09.03.19