Administration (1)

Corporate Service Administrator (office based)

Location: Trowbridge

Hours: 37.5 hours, Monday-Thursday 08.30 – 17:00 (one hour lunch) & Fridays 08:30 – 16:30 (half hour lunch)

Salary: Starting salary £21,450 p.a. depending on experience (reviewed after three months)

This is a fantastic opportunity to join a busy corporate service admin team. This full-time position based at our offices in Trowbridge, Wiltshire, provides a busy and varied workload. Comprehensive process training and support is provided but candidates should already have a strong knowledge of Microsoft Outlook, Word and Excel.

Personal qualities

Applicants should be proactive, highly organised multi taskers, computer literate and calm when under pressure with strong communication and listening skills, committed to personal development within the role.

The role

• Effectively handling in-bound service requests & queries from our nationwide corporate business clients both via email and telephone.
• Resolving queries from clients via email and telephone.
• Providing quality customer service.
• Liaising with our teams of area service engineers and service managers.
• Accurately completing/updating our CRM and client portals.
• Invoicing chargeable calls.
• Working as part of a team.

Skills required

• A strong knowledge and understanding of Microsoft packages including Outlook is essential.
• Good communication skills both written and verbal.
• Great customer service skills.
• The aptitude to cope with multiple instructions from clients.
• The ability to effectively learn and follow specific departmental instructions and procedures.
• Drive to learn new skills and develop your knowledge within the department once established in the role.

Qualifications

Along with the successful completion of secondary or higher education, a Business & Administration (Level 2 or similar) qualification is advantageous, although successful workplace experience carrying out a similar admin based, customer service role is also beneficial.

AlertSystems offers

• One to one admin procedures training.
• Workplace pension contributions.
• 20 days holiday p.a. + Bank Holidays + an extra day off for your birthday.
• Free on-site parking.
• BenefitHub incentives.

For further information please contact recruitment@alertsystems.co.uk

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