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Service Administrator

Due to the expansion we have a vacancy for a Service Administrator.

The role includes:-

  1. Logging in bound service calls and handling queries, over the telephone and via email, from our nationwide customers.
  2. Providing excellent customer service.
  3. Liaising with our teams of area service engineers and service managers.
  4. Accurately completing/updating computerised customer records.
  5. Raising invoices for chargeable calls.
  6. Working as part of a team.

Skills required:-

  1. A friendly, professional telephone manner.
  2. The ability to learn and follow specific department instructions and procedures.
  3. Accurate keyboard skills.
  4. Working knowledge of MS Outlook, Word and Excel.
  5. Good planning and organisational skills in order to meet deadlines.

This is a permanent, full time job (subject to the successful completion of a three month probationary period).

  1. 37.5 hours p.w. Monday-Friday, 8.30am – 5pm
  2. Starting salary:  £13,747 - £14,625 p.a.
  3. Workplace pension.
  4. 20 days holiday p.a. + Bank Holidays.

Closing date 07/07/17

You can apply for this position by emailing your C.V. to or by posting it to Tina Hunt, HR Manager, AlertSystems Ltd, 1 Willowside Park, Canal Road, Trowbridge, Wiltshire, BA14 8RH.

No agencies.