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Agreement Options

There are 4 Service Plans available to you, All Inclusive, Labour Inclusive, Preventative and Basic.

Select the plan most suitable for your needs and Alert service engineers will ensure that your systems are maintained in good working order.

Service LevelBasicPreventativeLabour InclusiveAll Inclusive
User Training        
24 hour service call out - 365 days per year        
24 hour technical telephone support        
4 hour guaranteed emergency response        
'Hot Swap' - repair or replacement of faulty equipment        
Remote diagnostics (Networked and Monitored sites)        
One Planned Preventative Maintenance (PPM) visit *+        
One Corrective Maintenance service visit        
Call out and on-site system repairs        
Call out, on-site system repairs and parts        
* Two PPM visits for Intruder and Police Monitored Systems
+ Two or Four visits for Fire Alarm Systems

All Inclusive cover

All Inclusive cover provides, access to our 24 hour call-out service response, scheduled maintenance, plus all call-out, labour and material charges associated with the repair of the system within our normal terms and conditions and during working hours 8.30am - 5.00pm, Monday to Friday. During each scheduled visit the system will undergo a complete maintenance inspection, during which all equipment is thoroughly checked and cleaned.

Labour Inclusive cover

Labour Inclusive cover provides, access to our 24 hour call-out service response, scheduled maintenance, plus all call-out and labour charges associated with the repair of the system within our normal terms and conditions and during working hours 8.30am - 5.00pm, Monday to Friday. During each scheduled visit the system will undergo a complete maintenance inspection, during which all equipment is thoroughly checked and cleaned.

Preventative cover

Preventative cover provides, access to our 24 hour call-out service response and includes two scheduled maintenance visits per annum. One will be a complete maintenance inspection, during which all equipment is thoroughly checked and cleaned. The second visit will be for corrective maintenance only, where applicable.