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CCTV Remote Monitoring & Police Response
CCTV Remote Monitoring involves the transmission of video images and/or alarm activation signals, (depending on system type), via a tele-communications pathway, between your premises and a Remote Video Response Centre (RVRC).
Upon receipt of a transmitted video image and/or alarm signal the operator at the RVRC will follow a response procedure agreed between the RVRC and the customer. The response will normally entail the immediate contacting of key-holders. This can include the contacting of a Guarding Company if the service has been arranged.
The implementation of the latest ACPO (Association of Chief Police Officers) policy on “Police Response to Security Systems” will affect whether or not you should consider requesting a Police response.
Firstly, the policy states that the Police will only accept a contact call from the RVRC if the RVRC operator is categorically able to confirm that a criminal act is taking place.
Secondly, all constabularies have confirmed that even if all correct procedures have been followed and they are requested to attend the premises, they are not able to guarantee a response.
Furthermore, RVRC are obliged to follow industry guidelines and appropriate standards which dictate that they will not contact the Police unless they are able to view clear evidence of a criminal act occuring.
To ensure that an effective response is made to any incident at your premises it makes absolute sense to consider the AlertSystems External Deterrent System. Integrated with your CCTV installation this will provide a very powerful, instant, “on-site” deterrent impact and the means to enable the RVRC operator to act swiftly.
The most effective and reliable response, if site attendance is required, would be by employing the services of a local guarding company. This means that the safety of your staff would not be compromised.